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Technical Account Manager
Pickering, ON L1W 3W9 CA | Work from home flexibility TELECOMMUTE CA
Job Description
Our client is a Canadian leader in delivering water treatment programs and chemical solutions that improve system efficiency, protect assets, and reduce operating costs. Their products and services support cooling towers, steam boilers, and closed-loop systems across manufacturing, food processing, commercial, and institutional facilities. This role is ideal for a technically minded professional who excels at relationship management, problem-solving, and delivering long-term value to customers.
Technical Account Manager responsibilities:
- Manage and grow relationships with existing customers across assigned industrial and commercial accounts
- Provide technical service, system monitoring, and performance analysis for water treatment programs
- Conduct site visits to evaluate system conditions and recommend product or service improvements
- Prepare technical reports and system audits to ensure program effectiveness
- Collaborate with service and laboratory teams to resolve technical issues and optimize performance
- Identify opportunities for incremental business growth within existing accounts
- 5+ years of experience in industrial or commercial water treatment account management
- Strong technical knowledge of cooling towers, boilers, and closed-loop systems
- Excellent communication, relationship management, and problem-solving skills
- Ability to analyze data, diagnose issues, and present solutions clearly to customers
- Post-secondary education in Chemistry, Biology, Engineering, or a related field
- Valid driver’s license and willingness to travel locally within assigned territory
- Base salary of $90,000 – $110,000, depending on experience
- Performance-based incentives
- Comprehensive benefits package
- Company vehicle or car allowance
- Long-term career opportunities with a respected Canadian industry leader
Meet Your Recruiter
Shelley Emmett
Senior Recruitment Consultant
Sales, Business Development, Account Management
With an impressive 24+ years of experience, Shelley is a seasoned recruiter specializing in the placement of sales, business development and account management professionals. She thrives in the fast-paced world of full-cycle recruitment, and has filled all levels of positions, from entry-level to executive. As the former General Manager of a recruitment agency with a national footprint, she brings a wealth of hands-on experience, including building and managing cohesive teams for her own growing business.
Shelley is known for being calm and efficient under pressure—she understands the urgency of her client’s hiring needs and guides them to effective talent solutions. A confident communicator, she builds strong relationships and is dedicated to delivering high-quality service. She is motivated by the satisfaction of making that perfect match and contributing to the success of employers and candidates.
Originally from South Africa, Shelley moved to Canada in 2023. Outside of work, she spends time with her husband and two children, participating in sports and enjoying outdoor activities.