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Small Hotel Inn Manager - 18807

Gibsons, BC

Posted: 03/18/2024 Category: Management Job Number: 18807 Pay Rate: $50,000-60,000

Job Description

Our client’s Inn offers the perfect blend of comfort and charm. The Inn offers breathtaking views and serene surroundings. The Inn Manager will be responsible for 29 fully equipped rooms with picturesque vistas and private decks overlooking the harbour, marina, and bustling public market. The Small Hotel/Inn Manager will play a pivotal role in ensuring the seamless operation of the establishment while driving sales and revenue growth. You will be responsible for overseeing daily operations, guest experience, and implementing sales strategies to attract new guests and maximize revenue.

Key Responsibilities:

Operations Management:
  • Oversee day-to-day operations of the hotel, ensuring exceptional guest experiences and efficient service delivery.
  • Managing front desk, maintaining cleanliness, functionality, and guest satisfaction.
  • Implement and enforce hotel policies and procedures to uphold quality standards and ensure compliance with regulations.
Sales and Marketing:
  • Develop and implement sales strategies to attract new guests, increase occupancy rates, and maximize revenue.
  • Cultivate relationships with local businesses, travel agencies, corporate lists, and online booking platforms to promote the inn and generate bookings.
  • Monitor market trends and competitor activities to identify opportunities for growth and adjust sales tactics accordingly.
  • Utilize social media, email marketing, and other promotional channels to raise awareness of the inn and engage with potential guests.
Guest Relations:
  • Address guest inquiries, concerns, and complaints promptly and professionally, striving to exceed their expectations and resolve issues satisfactorily.
  • Foster positive relationships with guests, encouraging repeat visits and positive word-of-mouth referrals.
  • Regularly solicit feedback from guests to identify areas for improvement and implement necessary changes to enhance guest satisfaction.
  • Previous experience in hotel management or hospitality industry, with a focus on sales and revenue generation.
  • Excellent communication and interpersonal skills, with a customer-focused mindset.
  • Proven track record of driving sales and achieving revenue targets.
  • Familiarity with hotel operations
  • Ability to set and negotiate rates
  • Proficiency in Microsoft Office Suite
  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

What You Will Receive:
  • Annual salary: $50,000-$60,000 competitive and bonus/commissions 
  • Discounted monthly rate for online accommodation.
  • 2 weeks vacation
Only candidates already eligible in Canada will be reviewed. Only qualified candidates will be contacted.


Meet Your Recruiter

Tania McMahon
Senior Recruitment Consultant & Head of Coaching
Marketing & Information Technology (IT)

Tania is a seasoned leader with over 16 years of experience in recruitment, hospitality, events and marketing. Specializing in the placement of marketing and information technology professionals across Canada, she brings a wealth of expertise derived from her multifaceted career.

With a comprehensive understanding of both union and non-unionized environments, Tania has demonstrated a remarkable ability to identify, hire, train and retain highly successful teams across various sectors. A confident and articulate communicator, she excels at building and maintaining strong relationships with clients, stakeholders and colleagues. This collaborative approach, combined with her ability to orchestrate strategic solutions and her passion for nurturing talent, underscore her status as a leader in the recruitment industry.

Tania is an accredited success and mindset coach and has completed an accelerated MBA with a marketing focus. She is a fundraising event expert for local children’s charities and hospitals, and a proud mom of two sons who are making their mark on the world. In her spare time, she is often found travelling, kayaking or exploring the outdoors with her puppy.

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