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Senior Customer Service Representative
Job Description
We’re looking for an on-site Senior Customer Service Representative in the logistics / transportation industry based in Calgary, AB.
Our client is a growing logistics company with a strong commitment to reliable service, clear communication, and a collaborative workplace culture. They are seeking a dedicated and experienced Senior Customer Service Representative to help manage customer interactions, support operations, and contribute to high-quality service delivery across their network.
Senior Customer Service Representative responsibilities:
- Serve as a senior point of contact for customers, handling inquiries, issues, and follow-ups professionally and efficiently
- Process orders, bookings, and customer requests with accuracy and attention to detail
- Coordinate with internal operations and dispatch teams to ensure timely delivery and service standards
- Maintain and update customer records, documentation, and order statuses
- Communicate with clients, drivers, and teammates by email and phone to facilitate smooth logistics operations
- Help junior customer-service staff as needed; provide guidance or mentoring if required
- Support ongoing improvements to customer service processes and reporting
The successful candidate has:
- Minimum 5 years of customer-service or client-facing experience (industry experience is a plus, but not required)
- Excellent communication and interpersonal skills — written and verbal
- Proven reliability, consistent work history, and strong tenure at previous roles
- High attention to detail and ability to manage multiple tasks in a fast-paced environment
- Comfort using computers and basic office software (e.g., MS Office, email, CRM or similar systems)
- Dependability, professionalism, and a customer-focused attitude
Compensation and benefits:
- The discussed salary range is $55,000 – $65,000 CAD per year depending on experience.
- Candidates with strong experience and performance expectations may be considered for higher compensation
- Comprehensive benefits package
- On-site role based in Calgary, AB with a stable schedule and opportunity for growth
Candidates must be eligible to work in Canada. Only candidates selected to move forward in the hiring process will be contacted.
Meet Your Recruiter
Deena Abramson
Recruitment Consultant
Administrative & Customer Service
Specializing in the placement of office personnel, Deena has over 8 years of success recruiting exceptional candidates for administrative and customer service roles. Beginning her career at a recruitment firm in Boston, she quickly advanced into leadership roles, overseeing a team of five direct reports while consistently managing a full desk of permanent and temporary roles.
Deena's recruitment philosophy is defined by her ability to move quickly and efficiently, matching clients with ideal candidates through her organized approach and strong communication skills. She is particularly passionate about building meaningful relationships, taking a personalized approach that ensures the right fit for everyone involved. Her goal-oriented mindset and commitment to transparency set her apart, as she carefully prepares candidates for interviews and provides honest, market-informed guidance about potential opportunities.
A recent transplant to Vancouver, Deena is an avid outdoor enthusiast who loves running and hiking, and has completed an 800km backpacking trip along the Colorado Trail. When not exploring the outdoors, she enjoys the company of her two cats with tea-themed names, Earl and Oolong.