We’re looking for a Call Center Representative for a corporate office position in the high-end kitchen and home appliances industry. This is a fully onsite, office-based role in Concord, ON and cannot be done remotely.

Our client is a fast-growing distributor of premium, luxury kitchen tools and home appliances. Known for exceptional quality, refined product lines, and excellent customer experience, the company is expanding and seeking a results-driven Call Center Representative who thrives in a polished corporate environment. If you enjoy consultative selling, take pride in representing high-end products, and are motivated by delivering an elevated customer experience, this is an opportunity to grow with a company that values product expertise, initiative, and performance.

Call Center Representative responsibilities:

• Engage with customers via online chat, phone, and email to drive sales and provide personalized support.
• Recommend high-end kitchen tools and home appliances based on customer needs and product specifications.
• Maintain accurate records of customer interactions, orders, and product inquiries.
• Monitor inventory levels and provide updates to ensure product availability.
• Stay current on new product features, trends, and competitive offerings to support consultative selling.
• Identify opportunities to enhance the customer experience and support process improvements.
• Support daily office operations and assist with administrative tasks as required.

• 1- 3 years of experience in inside sales or sales support
• Strong interest or background in home appliances, kitchenware, or culinary-related products
• Excellent written and verbal communication skills
• Strong organizational skills and the ability to manage multiple priorities
• Comfort working with e-commerce platforms and learning new systems
• A detail-oriented, proactive, and solution-driven approach

• $20-25/hour depending on experience
• On-site parking provided
• Internal advancement opportunities