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Personal Lines Service Broker
Hamilton, ON | Fully Remote
Job Description
Join a fast-growing, client-focused insurance organization supporting Canadians nationwide. This role is perfect for someone who thrives in a fast-paced environment, enjoys guiding clients through their personal insurance needs, and values being part of a collaborative, high-performing team. You’ll manage incoming client requests, provide expert advice, and help deliver an exceptional service experience that keeps clients coming back. With flexible remote options across Canada and a culture that empowers you to make an impact, this position offers an exciting blend of autonomy, momentum, and growth.
Personal Lines Service Broker Responsibilities:
- Assess client insurance needs and provide accurate quotes
- Deliver clear coverage advice and apply all eligible discounts
- Handle policy changes, payments, and third-party communications
- Respond promptly to client inquiries and document all interactions
- Perform renewal remarkets and cross-sell when appropriate
- A valid RIBO license (additional provincial licenses are an asset)
- 2-3+ years of personal lines insurance experience
- Strong multitasking ability and comfort working in a fast-paced, high-volume environment
- Clear, professional verbal communication skills suited for phone-based client service
- Experience with insurer portals such as Economical, Gore, Aviva, Intact, or Optimum
- A client-first mindset with strong accuracy, follow through, and organizational skills
- Base salary: $55,000 – $65,000, depending on experience and location
- Competitive incentives including new-business commission, monthly performance bonuses, and additional recognition rewards.
- 3 weeks vacation + personal days
- Benefits effective day one
- RRSP matching
- All licensing, renewals, and education (including CIP/CAIB) fully covered
Candidates must be legally authorized to work in Canada. Only those selected to move forward will be contacted.
Meet Your Recruiter
Lindie De Gouveia
Senior Recruitment Consultant
Insurance
With over 20 years of experience in insurance, financial services and professional recruitment, Lindie is a trusted talent partner for employers and job seekers, who appreciate her consultative, relationship-first approach. She specializes in the placement of insurance and risk management professionals, combining her industry knowledge, recruitment expertise and business acumen to bring a deep understanding of the needs and challenges of her clients.
Lindie has a proven track record of success in the insurance industry, and now applies this expertise to help clients build and motivate high-performing teams. She led the implementation and strategic growth of a shortfall insurance product, and has extensive experience as a Senior Risk Analyst. She has developed innovative risk management solutions in areas such as medical shortfall insurance, premium finance and alternative risk transfer mechanisms. Her understanding of insurance operations and risk analysis allows her to connect companies with employees who bring both technical qualifications and cultural alignment to their new roles.
Lindie made the move to Canada from South Africa in 2023. She holds a Bachelor of Commerce with majors in Business Management and Industrial Psychology, further enriching her ability to understand the human dynamics involved in recruitment, including personality ‘fit’ in the workplace. Outside of work, she keeps active with her teenager, balancing school, sports and outdoor activities.