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Head of Operations
Job Description
Direct experience in North American ground freight, transportation, or logistics operations will be key to success in this role.
This is a rare opportunity to step into a true operator role, where you’re not just managing a function, you’re helping shape the future of a growing 3PL business.
Head of Operations Job Description:
- Oversee transportation operations, with a strong focus on North American ground freight, which represents the largest part of the business
- Oversee international freight forwarding, including air, ocean, import, and export activity
- Oversee pricing, ensuring quotes, margins, and customer solutions are commercially sound
- Lead the customer service and operations teams, ensuring urgent customer needs are handled quickly and professionally
- Manage carrier and vendor relationships, including day-to-day performance, service levels, and issue resolution
- Cross-functional partnership with warehouse leadership and finance, ensuring operations, margin, service, and growth plans are aligned.
- Ensure customer commitments are met with urgency, professionalism, and clear communication
- Create alignment and accountability across operations, customer service, pricing, and carrier/vendor teams
- Drive team performance through strong leadership, coaching, and follow-through
- Protect and improve margins through better pricing discipline, operational decisions, and service execution
- Identify opportunities to improve processes, systems, automation, and scalability as the business grows
- Brings 5+ years direct 3PL experience in a leadership capacity
- Strong exposure to North American ground freight
- Takes full ownership of day-to-day operations
- Strengthens customer relationships, service delivery, and operational follow-through
- Improve operational efficiency, margins, KPIs, and overall business performance
- Build, coaches, and develops a high-performing leadership team
- Identifies and implements processes, technology, and automation improvements to support growth
- The discussed salary range is $140, 000 to $155,000 depending on experience
- Comprehensive benefits package
- Bonuses
- A strong and healthy work culture
#IND
Meet Your Recruiter
Danielle Bragge
Managing Director & Co-Founder
Recruiting Specialty: Operations & Engineering
Danielle has had a rewarding career of over 30 years of recruiting in Canada and South Africa, including co-founding The Headhunters in 2009. Drawing on this extensive recruitment experience and managing the operations of her own businesses, she specializes in the placement of operations and engineering professionals. Focusing on senior-level searches, she has recruited coast-to-coast across a variety of industries, including manufacturing, energy, technology and construction.
Danielle’s business achievements are predicated on people, since she understands profoundly that companies are successful because of the individuals they hire and the leadership they cultivate. She partners with her clients to resolve critical vacancies, and with her highly consultative approach, helps them develop long-term human capital strategies to drive growth and sustainability.
Rising quickly during her early career through the ranks of Fortune 500 and Deloitte Best Managed companies in various management roles, Danielle was previously named one of the Top 100 Women in Business in Alberta. A mother of five, she strongly believes in balancing family, work and service to the community. In keeping with that spirit, she and her family run a not-for-profit organization called Saving the Hungry, leading teams to support community projects in developing countries.