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Operations Coordinator
Burnaby, BC V5G 3S4 CA | Fully Remote TELECOMMUTE CA
Job Description
Our client has a singular, clear mission – to provide clients with information privacy solutions that meet their business requirements. Whether supporting Healthcare, Government, Technology, or local businesses, they offer a full suite of privacy solutions tailored to client needs and budgets. This is a great opportunity to join a growing, supportive team where employees are valued, encouraged to ask questions, and given the tools to succeed. The role offers long-term growth potential, with the ability to move into a six-figure career path within three years.
The Operations Coordinator will play a key role in supporting sales, marketing, and operations, while also assisting the privacy solutions team. This role is ideal for someone who is efficient, detail-oriented, curious, and open to coaching.
Operations Coordinator responsibilities:
- Support Marketing Manager to maintain and execute marketing calendar and initiatives
- Prepare news updates, announcements, and formatting of marketing materials
- Support sales and marketing efforts, including presentations, templates, and scheduling meetings or calls
- Draft and post content for social media, email marketing, and client communications
- Manage lead responses, client invoicing, contract questions, and update requests
- Organize and maintain digital files, shared drives, and data management systems
- Coordinate logistics for tradeshows, conferences, and events, including collateral, swag, suppliers, and shipping/receiving
- Maintain CRM data, ensuring accuracy and regular clean-up
- Answer incoming calls and direct them to the appropriate department
- Assist subject matter experts and the privacy team in creating resource documents, historical data templates, and LMS presentations
- Assist team members with IT issues, escalating to the external IT provider as needed
- Help prepare simple graphics or source images for marketing posts (if design experience exists)
- Handle ad hoc administrative support as required
- 2–4 years of experience in an administrative, operations, or marketing support role
- Post-secondary education in business, marketing, or a related field (or equivalent experience)
- Strong organizational and multitasking skills with the ability to prioritize effectively
- Comfort with data management, CRM tools, and Microsoft Office Suite/Google Workspace
- Excellent written and verbal communication skills
- A proactive, adaptable, and collaborative approach, with a sense of humor and willingness to ask questions
- Salary range: $70,000 – $75,000, plus cost-of-living annual raises and performance-based raise
- Comprehensive benefits package (available after 3-month probation)
- 3 weeks’ vacation plus an additional paid week off at Christmas
- Paid half-day Fridays during summer months
- $750 annual wellness bonus
- Growth opportunities
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Meet Your Recruiter
Tania McMahon
Senior Recruitment Consultant & Head of Coaching
Marketing & Information Technology (IT)
Tania is a seasoned leader with over 16 years of experience in recruitment, hospitality, events and marketing. Specializing in the placement of marketing and information technology professionals across Canada, she brings a wealth of expertise derived from her multifaceted career.
With a comprehensive understanding of both union and non-unionized environments, Tania has demonstrated a remarkable ability to identify, hire, train and retain highly successful teams across various sectors. A confident and articulate communicator, she excels at building and maintaining strong relationships with clients, stakeholders and colleagues. This collaborative approach, combined with her ability to orchestrate strategic solutions and her passion for nurturing talent, underscore her status as a leader in the recruitment industry.
Tania is an accredited success and mindset coach and has completed an accelerated MBA with a marketing focus. She is a fundraising event expert for local children’s charities and hospitals, and a proud mom of two sons who are making their mark on the world. In her spare time, she is often found travelling, kayaking or exploring the outdoors with her puppy.