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Manager, Global Service Operations
Job Description
This role is suited to a service operations leader who has managed technical service teams, coordinated field technicians, scheduled urgent customer support, handled escalations, and built stronger processes in a fast-paced equipment, manufacturing, automation, or industrial service environment.
Manager of Global Service Operations:
- Leading the day-to-day operations of the service department
- Managing service scheduling, technician deployment, and resource planning
- Building strong relationships with customers and acting as an escalation point when required
- Improving response times, communication, and overall customer experience
- Developing service processes, procedures, and operational standards that support growth
- Partnering closely with engineering, manufacturing, project management, and leadership teams
- Supporting domestic and international service activities across multiple regions
- Coaching, mentoring, and developing service personnel while building a high-performing team
- Driving continuous improvement initiatives focused on efficiency, accountability, and customer satisfaction
- Utilizing project management principles to coordinate multiple priorities, customers, and service requirements simultaneously
- Proven leadership experience within a service, customer service and project management environment
- Experience managing technical service teams and customer-facing operations
- Strong scheduling, coordination, and resource planning abilities
- Demonstrated success improving service performance, customer satisfaction, and operational effectiveness
- Excellent communication, relationship-building, and conflict resolution skills
- Ability to manage challenging customer situations with professionalism and confidence
- Experience working across multiple departments in a fast-paced environment
- Technical manufacturing, machinery, automation, industrial equipment, or engineered product experience is preferred but not mandatory
- Willingness to travel across North America and Europe as business needs require (approximately 20%)
- Base salary ranging from $135,000 to $145, 000pa
- 15% bonus
- Comprehensive benefits package
- RRSP Contribution
- International exposure
#IND
Meet Your Recruiter
Danielle Bragge
Managing Director & Co-Founder
Recruiting Specialty: Operations & Engineering
Danielle has had a rewarding career of over 30 years of recruiting in Canada and South Africa, including co-founding The Headhunters in 2009. Drawing on this extensive recruitment experience and managing the operations of her own businesses, she specializes in the placement of operations and engineering professionals. Focusing on senior-level searches, she has recruited coast-to-coast across a variety of industries, including manufacturing, energy, technology and construction.
Danielle’s business achievements are predicated on people, since she understands profoundly that companies are successful because of the individuals they hire and the leadership they cultivate. She partners with her clients to resolve critical vacancies, and with her highly consultative approach, helps them develop long-term human capital strategies to drive growth and sustainability.
Rising quickly during her early career through the ranks of Fortune 500 and Deloitte Best Managed companies in various management roles, Danielle was previously named one of the Top 100 Women in Business in Alberta. A mother of five, she strongly believes in balancing family, work and service to the community. In keeping with that spirit, she and her family run a not-for-profit organization called Saving the Hungry, leading teams to support community projects in developing countries.