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Lead Customer Service Representative - 19261
Job Description
Lead Customer Service Representative responsibilities:
- Consistently provide superior customer service to customers
- Maintains communications and provides expert knowledge to customers in a fast-paced environment
- Collaborate with various departments to provide optimal solutions to meet the needs of the customers
- Conducts order entry with a high degree of accuracy
- Support in the development and implementation of campaigns
- Special projects as assigned by the team
- Provide relevant information to customers and sales employees
- 3-5 years of customer service experience
- Leadership or management experience is preferred
- College diploma or equivalent is required
- Strong proficiency in Microsoft Office Suite
- Excellent communication skills and strong phone etiquette
- High attention to details
- Enjoys collaboration and teamwork
- Ability to cultivate productive working relationships
- Adaptable and flexible
- The discussed salary range is $50,000-$55,000 depending on experience
- Comprehensive benefits package
- Paid vacation
Meet Your Recruiter
Deena Abramson
Recruitment Consultant
Office Personnel
Specializing in the placement of office personnel, Deena has over 8 years of success recruiting exceptional candidates for administrative and customer service roles. Beginning her career at a recruitment firm in Boston, she quickly advanced into leadership roles, overseeing a team of five direct reports while consistently managing a full desk of permanent and temporary roles.
Deena's recruitment philosophy is defined by her ability to move quickly and efficiently, matching clients with ideal candidates through her organized approach and strong communication skills. She is particularly passionate about building meaningful relationships, taking a personalized approach that ensures the right fit for everyone involved. Her goal-oriented mindset and commitment to transparency set her apart, as she carefully prepares candidates for interviews and provides honest, market-informed guidance about potential opportunities.
A recent transplant to Vancouver, Deena is an avid outdoor enthusiast who finds joy in running and hiking. She has completed an 800km backpacking trip along the Colorado Trail and has run ten marathons. When not exploring the outdoors, she enjoys the company of her two cats with tea-themed names, Earl and Oolong.