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Inside Sales Manager
Job Description
We’re looking for an on-site Inside Sales Manager in the industrial equipment and manufacturing industry based in Edmonton.
Our client is a North American manufacturer of engineered products used in industrial and energy-related applications. This role is focused on leading a team of five inside sales professionals while ensuring a high level of accuracy, customer service, and process discipline across the sales function. The Inside Sales Manager will be responsible for managing workflow, supporting team development, and creating the structure and accountability required for a high-performing inside sales environment.
This role is ideally suited to someone who enjoys building efficient processes, coaching people, and ensuring orders, quotations, and customer requests move through the organization accurately and on time.
Inside Sales Manager responsibilities:
- Lead, coach, and develop a team of five inside sales representatives
- Oversee daily inside sales operations, quotations, order management, and customer inquiries
- Manage workload distribution and ensure timely follow-up on customer requests
- Develop and maintain efficient inside sales processes and workflow management practices
- Ensure accuracy across quotations, pricing, order entry, and customer communications
- Monitor team performance and establish reporting and accountability measures
- Maintain CRM and ERP data integrity and process compliance
- Partner with operations, sales, production, and customer service teams to ensure seamless order execution
- Support hiring, onboarding, training, and performance development of team members
- 5+ years of inside sales leadership/management, customer service, sales operations, or related leadership experience
- Previous experience leading and developing an inside sales team
- Strong administrative, organizational, and process management skills
- Experience managing quotations, order flow, sales support, and customer service functions
- Strong communication and people leadership skills
- High attention to detail and ability to manage multiple priorities simultaneously
- Experience working with CRM, ERP, and reporting systems
- Industrial, manufacturing, distribution, or technical product experience is considered an asset
- Base salary between $95,000 to $100,000
- Comprehensive benefits package
- Career growth opportunities within a growing organization
- Collaborative and team-oriented work environment
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Meet Your Recruiter
Shelley Emmett
Senior Recruitment Consultant
Sales, Business Development, Account Management
With an impressive 24+ years of experience, Shelley is a seasoned recruiter specializing in the placement of sales, business development and account management professionals. She thrives in the fast-paced world of full-cycle recruitment, and has filled all levels of positions, from entry-level to executive. As the former General Manager of a recruitment agency with a national footprint, she brings a wealth of hands-on experience, including building and managing cohesive teams for her own growing business.
Shelley is known for being calm and efficient under pressure—she understands the urgency of her client’s hiring needs and guides them to effective talent solutions. A confident communicator, she builds strong relationships and is dedicated to delivering high-quality service. She is motivated by the satisfaction of making that perfect match and contributing to the success of employers and candidates.
Originally from South Africa, Shelley moved to Canada in 2023. Outside of work, she spends time with her husband and two children, participating in sports and enjoying outdoor activities.