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IT Help Desk - 18927

Vancouver, BC

Posted: 06/18/2024 Category: Information Technology Job Number: 18927 Pay Rate: $50,000-$60,000

Job Description

Our client is the longest running professional club of its kind in North American history. They are seeking an IT Help Desk professional to join their passionate team onsite in Vancouver BC.

Role overview: The IT Help Desk position involves providing technical support and assistance to end-users within our organization. This role is crucial in ensuring that employees can effectively use technology to perform their jobs without significant interruptions.

Key Responsibilities:
  • Provide first-level technical support and assistance to end-users via phone, email, and in-person.
  • Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
  • Install, configure, and maintain desktop operating systems, software applications, and security patches.
  • Assist with setting up and configuring audio-visual equipment for meetings, events, and presentations.
  • Manage user accounts and permissions in various systems, including Active Directory and email.
  • Monitor and maintain network infrastructure, including switches, routers, and wireless access points.
  • Assist with the implementation and maintenance of backup and disaster recovery solutions.
  • Document all support activities, including troubleshooting steps and resolutions, in the ticketing system.
  • Escalate complex technical issues to the appropriate IT teams or vendors for resolution.
  • Provide training and technical guidance to end-users on IT-related topics and best practices.
  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
  • 2+ years of experience in a help desk or technical support role
  • Strong knowledge of Microsoft Windows and Office applications and ticketing systems.
  • Experience with desktop hardware troubleshooting and repair.
  • Familiarity with networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and VPN.
  • Basic understanding of Active Directory, Group Policy, and file sharing permissions.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
  • Strong problem-solving skills and the ability to work well under pressure.
  • Flexibility to work outside regular business hours and weekends as needed, particularly during game days and events.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
What you will receive:
  • Annual salary of $50,000-$60,000 based on experience.
  • Extended medical benefits and life insurance.
  • Unlimited holidays
  • Opportunities for professional development and training
  • Other company specific perks!
Only candidates already eligible in Canada will be reviewed. Only qualified candidates will be contacted.

Meet Your Recruiter


Tania McMahon
Senior Recruitment Consultant & Head of Coaching
Marketing & Information Technology (IT)

Tania is a seasoned leader with over 16 years of experience in recruitment, hospitality, events and marketing. Specializing in the placement of marketing and information technology professionals across Canada, she brings a wealth of expertise derived from her multifaceted career.

With a comprehensive understanding of both union and non-unionized environments, Tania has demonstrated a remarkable ability to identify, hire, train and retain highly successful teams across various sectors. A confident and articulate communicator, she excels at building and maintaining strong relationships with clients, stakeholders and colleagues. This collaborative approach, combined with her ability to orchestrate strategic solutions and her passion for nurturing talent, underscore her status as a leader in the recruitment industry.

Tania is an accredited success and mindset coach and has completed an accelerated MBA with a marketing focus. She is a fundraising event expert for local children’s charities and hospitals, and a proud mom of two sons who are making their mark on the world. In her spare time, she is often found travelling, kayaking or exploring the outdoors with her puppy.

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