Search jobs
Head of Retail Operations - Vancouver, BC - 19312
Vancouver, BC V6A0H4 CA | Work from home flexibility TELECOMMUTE CA
Job Description
Contact – Dave Banns – dbanns@theheadhunters.ca or 604.351.6753Â
The Headhunters Recruitment have partnered with a national retailer to add a Head of Retail Operations to act as the President’s right hand.   We’re essentially looking for the mastermind behind making sure everything runs smoothly across a company’s retail locations, as well as leading overall growth.
Based in Vancouver, BC, the dynamic and strategic Head of Retail Operations is responsible for overseeing the performance and growth of all retail stores across the country, ensuring operational excellence, regulatory compliance, and a world-class customer experience. Besides working with District / Area Managers, you’ll work closely with the leadership team to deliver current objectives and go-forward strategies.
While a deep understanding of the retail landscape is important, analytical thinking, people leadership and ability to build relationships with departments within the organization are critical. Ultimately, you’re a bridge between high-level strategy and day-to-day execution….part business analyst, part coach, and part operations expert.
Our client is committed to:
- Providing an opportunity to develop and implement your strategic and leadership skills
- Excellent work culture with team approach and above average total compensation
- Great leadership and a positive inclusive team environment.
- Cross-training, continual learning, and opportunity for growth.
- Employee incentives programs and social events.
Strategy & Leadership
- Set the vision for how stores should operate and grow.
- Create and implement retail strategies to boost sales, profitability, and customer satisfaction.
- Align retail operations with the company’s bigger business goals.
- Oversee the day-to-day performance of all retail locations.
- Standardize operations across stores (e.g. procedures, policies, customer service).
- Identify and fix inefficiencies in staffing, workflow, or inventory.
- Drive sales growth through promotions, staff training, and optimized store experiences.
- Monitor KPIs like revenue, conversion rates, customer satisfaction, and labor costs.
- Use data to make decisions—what’s working, what’s not, and why.
- Manage District/Area Managers and help them lead their teams effectively.
- Hire, train, coach, and support retail leaders across regions.
- Foster a culture of accountability, customer service, and results.
- Oversee inventory levels, purchasing decisions, and merchandising standards.
- Ensure stores follow legal and regulatory guidelines
- Maintain high standards for health, safety, and customer security.
- Create and manage retail budgets, including sales targets, labor spend, and operating costs.
- Approve expenses and look for ways to improve margins.
- Lead new store openings, relocations, or redesigns.
- Scout new markets and help choose store locations based on performance forecasts and trends.
- 10+ years of experience in retail leadership, with at least 5+ years overseeing District/Area Managers.
- Leadership experience overseeing at least 20+ retail locations across the country.
- Bachelor's Degree in Business Administration or a related field.
- Strong operational, sales, and customer service skills.
- Excellent leadership and team management abilities.
- Analytical mindset for data-driven decision-making.
- Effective communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Financial acumen and budget management expertise.
- Proficiency in retail management software and wage budgeting.
- Ability to travel to locations throughout Canada.
- Base Salary ranging from $140,000 to $160,000 depending on experience, including Bonus and LTIP plan
- Full Benefits
- Opportunity to play a leadership role during a massive growth period
- Professional and personal growth opportunities
- Store Discount
- Hybrid Office arrangement
Meet Your Recruiter
Dave Banns
MBA, Principal
Recruiting Specialty: Engineering & Operations
As Principal, Dave builds and maintains relationships with our partners. Drawing on over two decades of global recruitment and business development experience, his market knowledge is an invaluable resource to organizations of all sizes. Dave has ambitious goals to work collaboratively with current and new clients to develop cutting-edge, proactive workforce solutions. He has a proven record of exceeding clients’ expectations and cultivating sustainable and mutually-beneficial partnerships.
Dave is also a specialized and consultative recruiter with a focus in Engineering, Manufacturing, Construction and Operations positions. He has a reputation among his clients for implementing unique search strategies to attract top talent and build cohesive teams. Dave has a realistic understanding of how his clients’ businesses function in today’s world and what they will need to thrive in the future. Moreover, he has a deep network, refined ability to spot technical talent and match it with the most suitable company culture.
A former teacher, Dave knows how best to coach and guide individuals he works with. He takes the time to fully understand their goals, encouraging them to develop and follow a career path that is unique to their skills, talents and aspirations. Working with them as their consultant, he opens doors, acting as a conduit between great candidates and high-calibre career opportunities.
Dave holds an MBA in Global Management and a BBA in Marketing. His commitment to community is evident through his enthusiastic support of Big Brothers of Canada and the Make-A-Wish Foundation, as well as his past service as a Board member for The Vancouver Society of Children’s Centres, contributing to the HR & Governance, Finance and Nominations Committees. He is an avid traveler and sports enthusiast who enjoys playing beer-league hockey, golf and skiing. He also dedicates his time to coaching his son's rep ice hockey, baseball and soccer teams.