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General Manager
Job Description
The ideal candidate will bring experience managing field-based teams in installation-focused operations such as glazing, building products, or windows.
This role is responsible for overall operational performance including sales and customer service, accounting and field execution.
The ideal candidate brings strong leadership experience managing service and installation-based teams, with the ability to drive operational efficiency, accountability, and profitable growth.
Key Responsibilities
- Lead daily business operations across field services, warehouse, administration, and customer support functions.
- Manage financial performance including budgeting, margins, labour utilization, and operational costs.
- Develop and coach department leaders while building a high-performance, team-oriented culture.
- Ensure strong customer relationships through consistent service delivery and issue resolution.
- Coordinate with finance teams to support proper accounting processes and timely payment follow-up.
- Partner with sales staff to create outreach plans for identifying and engaging prospective customers across key market segments.
- Partner with sales and operations teams to support growth initiatives and market opportunities.
- Maintain high standards related to safety, quality, productivity, and operational processes.
- Actively contribute to workplace risk-prevention efforts by following required operational guidelines and promoting safe practices across field, storage, and office environments.
- Proven leadership experience within construction services, building products, trade services, or installation operations.
- Strong operational and financial management capabilities.
- Experience leading field-based service teams in a fast-paced environment.
- Demonstrated ability to improve performance, drive accountability, and lead teams through growth and change.
- Strong communication, organizational, and problem-solving skills.
- The salary range is $140,000 to $155,000 depending on experience
- Highly lucrative performance-driven bonus plan
- Comprehensive benefits package
- Join a strong leadership team that have created an excellent corporate culture.
Meet Your Recruiter
Danielle Bragge
Managing Director & Co-Founder
Recruiting Specialty: Operations & Engineering
Danielle has had a rewarding career of over 30 years of recruiting in Canada and South Africa, including co-founding The Headhunters in 2009. Drawing on this extensive recruitment experience and managing the operations of her own businesses, she specializes in the placement of operations and engineering professionals. Focusing on senior-level searches, she has recruited coast-to-coast across a variety of industries, including manufacturing, energy, technology and construction.
Danielle’s business achievements are predicated on people, since she understands profoundly that companies are successful because of the individuals they hire and the leadership they cultivate. She partners with her clients to resolve critical vacancies, and with her highly consultative approach, helps them develop long-term human capital strategies to drive growth and sustainability.
Rising quickly during her early career through the ranks of Fortune 500 and Deloitte Best Managed companies in various management roles, Danielle was previously named one of the Top 100 Women in Business in Alberta. A mother of five, she strongly believes in balancing family, work and service to the community. In keeping with that spirit, she and her family run a not-for-profit organization called Saving the Hungry, leading teams to support community projects in developing countries.