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Customer Support Specialist - 18833
Job Description
Join a Rapidly Expanding Supplier of Coffee Accessories and Premium Brewing Products! If you're a coffee enthusiast with a deep passion for the craft, this could be your dream job. We're seeking individuals with a genuine love for coffee, a drive for excellence, and a commitment to delivering exceptional customer service. If you're ready to turn your passion into a rewarding career, apply now!
Customer Support Specialist responsibilities:
- Manage customer inquiries through various areas of communication including online chat support, phone inquiries and walk in clientele
- Provide knowledgeable insight and information of products to customers
- Demonstrate your passion for the products
- Track and input customer data and notes
- Ensure inventory is kept up to date and manage stock levels
- Continually learn about new products and keep up to date knowledge on existing products
- Support the team with various ad hoc tasks as needed
- Assist in the creation and improvement of processes and procedures
- Previous experience as a barista or related position in customer service
- Experience managing e-commerce sites considered an asset
- Highly organized
- Strong verbal and written communication
- High proficiency in English, both written and verbal - bilingual in other languages considered an asset
- Strong memory and retention
- Can do, take charge attitude
- The discussed hourly wage for this role ranges between $18 – $26 depending on experience
- Candidates with additional experience and higher compensation expectations may also be considered
- On site parking provided
- Internal growth opportunities
Meet Your Recruiter
Rachael Pineau
Senior Recruitment Consultant
Office Personnel
Rachael specializes in the placement of administrative professionals and other office personnel. Combining over five years of experience in recruitment with her extensive experience in administrative roles, she brings first-hand insight into the nuances of the positions she fills. Her success with clients is rooted in a strong intuition for understanding people and her ability to think strategically. Her high fill rate and low falloff rate speak to her commitment to excellence.
When it comes to working with candidates, Rachael focuses on understanding their desires and motivations, guiding them strategically to make the right career decisions. Her honesty, transparency and strong rapport foster effective communication and trust. Her passion for recruiting stems from the satisfaction of making the perfect match, and her favourite part is the joy of getting to call a candidate to tell them they got the job. She has placed candidates at reputable organizations across a variety of industries including professional and financial services, tourism and the energy sector.
Rachael lives in Calgary and enjoys a variety of interests outside of work, including singing, roller derby, hiking, camping, drag racing and indulging nerdy crafting hobbies.
