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Customer Service and Sales Representative
Job Description
Our client is an expanding business in the luxury space and is searching for a results driven and motivated candidate. They pride themselves in providing an elevated customer experience to match their premium products while offering fair pricing and expert guidance. The Customer Service and Sales Representative will be responsible for driving sales, providing personalized support, and staying current on industry trends and competitive offerings.
Customer Service and Sales Representative responsibilities:
- Engage with customers via online chat, phone, and email to drive sales and provide personalized support.
- Recommend high-end kitchen tools and home appliances based on customer needs and product specifications.
- Monitor inventory levels and provide updates to ensure product availability.
- Stay current on new product features, industry trends and competitive offerings to support consultative selling.
- Identify opportunities to improve the customer experience and contribute to process enhancements.
- Support daily office and team operations, including administrative tasks as required.
- Handle inbound and outbound customer phone calls professionally and effectively.
- 1-3 years of experience in customer service and sales, inside sales, or sales support.
- Strong written and verbal communication skills and ability to manage customer inquiries professionally to build positive customer relationships.
- Strong organizational skills with the ability to manage multiple priorities.
- Comfortable using e-commerce platforms and learning new technologies and systems.
- Detail-oriented, proactive, and solution-driven approach.
- Reliable, organized, and committed to long-term growth within the company.
- Proficiency in English; additional languages are considered an asset.
- The discussed salary range is $22-25 per hour, depending on experience
- Candidates with additional experience and higher compensation expectations may also be considered
- End-of-year bonus opportunity.
- On-site parking provided.
- Internal advancement and career growth opportunities.
Meet Your Recruiter
Tania McMahon
Senior Recruitment Consultant & Team Lead, Head of Coaching
Marketing & Information Technology (IT)
Tania is a seasoned leader with over two decades of experience in recruitment, hospitality, events and marketing. Specializing in the placement of marketing and information technology professionals across Canada, she brings a wealth of expertise derived from her multifaceted career.
With a comprehensive understanding of both union and non-unionized environments, Tania has demonstrated a remarkable ability to identify, hire, train and retain highly successful teams across various sectors. A confident and articulate communicator, she excels at building and maintaining strong relationships with clients, stakeholders and colleagues. This collaborative approach, combined with her ability to orchestrate strategic solutions and her passion for nurturing talent, underscore her status as a leader in the recruitment industry.
Tania is an accredited success and mindset coach and has completed an accelerated MBA with a marketing focus. She is a fundraising event expert for local children’s charities and hospitals, and a proud mom of two sons who are making their mark on the world. In her spare time, she is often found travelling, kayaking or exploring the outdoors with her puppy.