Search jobs
Customer Service Representative
Job Description
Customer Service Representative responsibilities:
- Respond to and triage incoming customer inquiries via phone and email
- Build and maintain strong relationships with B2B customers, retailers, dealers, and distribution centres
- Provide customers with timely order updates, shipment information, and delivery status updates
- Process customer orders accurately within the company's ERP system
- Prepare production paperwork, labels, work instructions, and supporting documentation
- Coordinate with manufacturing, production, shipping, and internal departments to ensure customer needs are met
- Investigate and resolve customer issues while maintaining a positive customer experience
- Proactively communicate updates to customers, particularly when delays or challenges arise
- Follow up consistently to ensure customer inquiries and concerns are fully resolved
- Maintain accurate records of customer interactions, orders, and documentation
- Support internal administrative functions related to order management and production processes
- Contribute to a collaborative and team-oriented office environment
- Previous experience in customer service, client services, order management, customer support, or a related role
- Experience in a manufacturing, industrial, warehousing, logistics, or distribution environment is considered a strong asset.
- Exceptional verbal and written communication skills
- Proven ability to build positive customer relationships and deliver outstanding service
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Experience working in a fast-paced environment
- Strong attention to detail and commitment to accuracy
- Accountability, reliability, and excellent attendance
- Sound judgment and the ability to assess situations and make decisions independently
- Proficiency with Microsoft Office, including Excel, and comfort learning new systems and technology
- Experience in manufacturing, industrial, warehousing, logistics, or distribution environments is considered a strong asset
- Customer-focused mindset with a reputation for proactive follow-up and responsiveness
- Ability to work independently while contributing positively to a team environment
- The discussed salary range is $50,000 - $55,000
- Comprehensive medical, dental, and vision benefits
- RRSP matching program
- Employee pricing on company products
- Monday to Friday schedule, 8:00 AM to 4:30 PM
- Stable, long-term career opportunity with a highly respected Canadian manufacturer
- Supportive, family-oriented culture with minimal office politics and a strong focus on employee retention
#IND
Meet Your Recruiter
Brianna Plante
Recruitment Consultant
Administrative & Customer Service
With over four years of experience recruiting in healthcare while leading a team of junior recruiters, Brianna brings a results-driven approach paired with authentic relationship-building skills to her work. In addition to her successful background in recruiting, she has also worked in retail management, healthcare administration and customer service positions, giving her firsthand insight into the roles she now specializes in placing.
Brianna's approach to recruitment centers on responsiveness, honesty and genuine investment in finding the right fit for her clients. Highly organized and adaptable, she manages a high volume of priorities with ease, adjusting quickly to the changing needs of her clients and the market. Motivated by seeing others succeed, she prides herself on offering the transparency and support that candidates need to make informed, growth-focused career decisions.
Outside of work, Brianna is a fitness coach who enjoys keeping active through running, boxing and spin classes. She can often be found attending live music and festivals, traveling, or spending time with loved ones and her dog, Polo. A self-described social butterfly, she brings positive energy and enthusiasm for meeting new people into everything she does.