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Customer Service Specialist - 19423
Job Description
Join a rapidly expanding supplier of Coffee Accessories and Premium Brewing Products! If you're a coffee enthusiast with a deep passion for the craft, this could be your dream job. We're seeking individuals with a genuine love for coffee, a drive for excellence, and a commitment to delivering exceptional customer service. If you're ready to turn your passion into a rewarding career, apply now!
Customer Support Specialist responsibilities:
- Manage customer inquiries through various areas of communication including online chat support, phone inquiries and walk in clientele
- Provide knowledgeable insight and information of products to customers
- Demonstrate your passion for the products
- Track and input customer data and notes
- Ensure inventory is kept up to date and manage stock levels
- Continually learn about new products and keep up to date knowledge on existing products
- Support the team with various ad hoc tasks as needed
- Assist in the creation and improvement of processes and procedures
- Previous experience as a barista or related position in customer service
- Experience managing e-commerce sites considered an asset
- Highly organized
- Strong verbal and written communication
- High proficiency in English, both written and verbal - bilingual in other languages considered an asset
- Strong memory and retention
- Can do, take charge attitude
- The discussed hourly wage for this role ranges between $20 – $25 depending on experience
- Candidates with additional experience and higher compensation expectations may also be considered
- On site parking provided
- Internal growth opportunities
Meet Your Recruiter
Deena Abramson
Recruitment Consultant
Administrative & Customer Service
Specializing in the placement of office personnel, Deena has over 8 years of success recruiting exceptional candidates for administrative and customer service roles. Beginning her career at a recruitment firm in Boston, she quickly advanced into leadership roles, overseeing a team of five direct reports while consistently managing a full desk of permanent and temporary roles.
Deena's recruitment philosophy is defined by her ability to move quickly and efficiently, matching clients with ideal candidates through her organized approach and strong communication skills. She is particularly passionate about building meaningful relationships, taking a personalized approach that ensures the right fit for everyone involved. Her goal-oriented mindset and commitment to transparency set her apart, as she carefully prepares candidates for interviews and provides honest, market-informed guidance about potential opportunities.
A recent transplant to Vancouver, Deena is an avid outdoor enthusiast who loves running and hiking, and has completed an 800km backpacking trip along the Colorado Trail. When not exploring the outdoors, she enjoys the company of her two cats with tea-themed names, Earl and Oolong.