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Customer Relationship and Operations Partner
Job Description
This role is the link between customers and the operational teams responsible for delivering service.
The successful candidate must have experience leading field technicians, coordinating equipment and service projects, and be able to work across sales, logistics, scheduling and technical support to ensure customer commitments are met.
Job Responsibilities:
- Be the main point of contact for all operational contact for projects and clients.
- Confirm customer requirements, site conditions, equipment needs, timelines and safety expectations.
- Coordinate the full delivery of customer projects, from planning and equipment preparation through installation and follow-up.
- Lead and support field technicians, ensuring they have the training, information, tools and direction required to complete the work.
- Confirm that equipment is available, properly prepared and ready before it is sent to the customer site.
- Work closely with sales, technical support, workforce scheduling, equipment scheduling, fleet and transportation to keep projects on track.
- Address customer concerns, project delays, technical issues and changes in scope.
- Visit job sites as required to review safety, quality and project execution.
- Identify recurring service or operational issues and recommend practical improvements.
- Track project results, customer feedback, service concerns and technician performance.
The successful candidate has:
- Five plus years of experience in field service, operations, equipment rental, project coordination or customer account management.
- Experience leading or coordinating technicians or skilled trades employees.
- Strong understanding of equipment installations, service delivery and workplace safety.
- Proven ability to manage customers, projects and competing operational priorities.
- Strong communication, problem-solving and organizational skills.
- Ability to coordinate across multiple departments and hold others accountable for execution.
- The discussed salary range is $120,000 to $130,000 depending on experience
- Bonuses
- Educational Support
- Comprehensive benefits package
Meet Your Recruiter
Danielle Bragge
Managing Director & Co-Founder
Recruiting Specialty: Operations & Engineering
Danielle has had a rewarding career of over 30 years of recruiting in Canada and South Africa, including co-founding The Headhunters in 2009. Drawing on this extensive recruitment experience and managing the operations of her own businesses, she specializes in the placement of operations and engineering professionals. Focusing on senior-level searches, she has recruited coast-to-coast across a variety of industries, including manufacturing, energy, technology and construction.
Danielle’s business achievements are predicated on people, since she understands profoundly that companies are successful because of the individuals they hire and the leadership they cultivate. She partners with her clients to resolve critical vacancies, and with her highly consultative approach, helps them develop long-term human capital strategies to drive growth and sustainability.
Rising quickly during her early career through the ranks of Fortune 500 and Deloitte Best Managed companies in various management roles, Danielle was previously named one of the Top 100 Women in Business in Alberta. A mother of five, she strongly believes in balancing family, work and service to the community. In keeping with that spirit, she and her family run a not-for-profit organization called Saving the Hungry, leading teams to support community projects in developing countries.