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Customer Engagement Coordinator - 18908
Job Description
The Customer Engagement Coordinator is responsible for being the first impression and "face" of the company. This role is ideal for a customer focused individual who enjoys providing high level of professional customer service and thrives in a positive and wholesome team environment. The organization provides a positive work environment, full training and opportunity to grow within the organization.
Bilingual candidates in both English and French are encouraged to apply.
Customer Engagement Coordinator responsibilities:
- Respond to customer calls in a friendly and resourceful approach
- Troubleshoot customer issues and provide resolutions
- Respond to customer emails and chats in a professional manner
- Accurately record and track communication and details of problems
- Enter customer purchase orders with detail and precision in a timely manner
- Print orders and assemble any required labels and installation guides to provide the warehouse for shipping
- Track orders and manage communication on delayed items with customers
- Manage returns and credits back to customers
- Support the sales teams in various ways including being responsible for reports, order tracking, sales notes and follow up to quotes
- Manage online dealer portals (updating tracking info, inventory etc.)
- Generate invoices
- Manage office supplies
- Other ad hoc administrative responsibilities as required
- Minimum 3 years experience in a professional customer support role
- Candidates who are bilingual in French are considered an asset
- Conflict resolution experience
- Must have reliable transportation
- Personal DIY experience and asset
- Highly organized
- Customer service mindset
- Highly fluent in English both speaking and written
- The discussed salary range is $55,000 – $60,000 depending on experience
- Comprehensive benefits package
- Full training
- 3 weeks vacation
Meet Your Recruiter
Rachael Pineau
Senior Recruitment Consultant
Office Personnel
Rachael specializes in the placement of administrative professionals and other office personnel. Combining over five years of experience in recruitment with her extensive experience in administrative roles, she brings first-hand insight into the nuances of the positions she fills. Her success with clients is rooted in a strong intuition for understanding people and her ability to think strategically. Her high fill rate and low falloff rate speak to her commitment to excellence.
When it comes to working with candidates, Rachael focuses on understanding their desires and motivations, guiding them strategically to make the right career decisions. Her honesty, transparency and strong rapport foster effective communication and trust. Her passion for recruiting stems from the satisfaction of making the perfect match, and her favourite part is the joy of getting to call a candidate to tell them they got the job. She has placed candidates at reputable organizations across a variety of industries including professional and financial services, tourism and the energy sector.
Rachael lives in Calgary and enjoys a variety of interests outside of work, including singing, roller derby, hiking, camping, drag racing and indulging nerdy crafting hobbies.
