We are recruiting an on-site Customer & Sales Support Coordinator for a well-established manufacturing company located in South Vancouver.

This role is well-suited for someone coming from a manufacturing, construction, or industrial environment who is comfortable rolling up their sleeves, supporting shipments, and juggling day-to-day operational needs while maintaining strong customer relationships. This is not a corporate office setting. It is a practical, hands-on business where people pitch in, communicate directly, and take ownership of their work.

Our client has been operating successfully for decades and is known for producing high-quality specialty products used by automotive and tire companies. The business is stable, busy, and relationship-driven, with long-term customers across North America.

The Customer & Sales Support Coordinator sits at the centre of the business, working closely with production, logistics, customers, and senior leadership to keep orders moving and customers satisfied.

Operations and Order Support:

• Process and review customer orders for accuracy and completeness
• Coordinate shipments with production staff, carriers, and customers
• Track orders from production through delivery and follow up as needed
• Respond to customer inquiries by phone and email regarding orders, timelines, and product details
• Maintain order documentation, job files, and customer records
• Assist with inventory tracking and production scheduling
• Help ensure shipments are fulfilled accurately and on time
• Work closely with the shop floor and logistics to adapt to shifting priorities

Sales and Customer Support:

• Follow up with existing customers, including automotive and tire companies, regarding orders and repeat business
• Assist with outbound outreach to new or prospective customers
• Coordinate product samples, spec sheets, and pricing information
• Maintain and organize customer contact lists
• Support CRM usage and basic sales reporting

Marketing and Communication Support:

• Assist with simple customer email updates and promotions
• Help keep LinkedIn and Instagram content current
• Support basic website updates and content changes as needed
• Maintain clean and consistent customer-facing communications

General Support:

• Provide administrative and operational support to the President
• Assist with vendor coordination, purchasing, and office operations
• Support ad hoc projects as they arise
• Pitch in wherever needed to keep operations running smoothly

• 5 to 8 years of experience in operations, administration, inside sales, or customer support
• Background in manufacturing, construction, distribution, logistics, or another hands-on environment
• Comfort working closely with production teams and shipment schedules
• Strong written and verbal communication skills
• Proficiency with Microsoft Office or Google Workspace
• Ability to create clear, professional customer communications
• Experience with CRM systems, email marketing tools, or social media is an asset but not required
• A practical, problem-solving mindset with minimal hand-holding
• Willingness to jump in and help as part of a small, hardworking team

• Salary range of $70,000 to $85,000, depending on experience
• Four-day work week, Monday to Thursday
• Two weeks of vacation and an additional holiday shutdown during the second half of December
• Medical coverage of approximately $1,500 to $2,000 per year
• Stable role in a long-standing, privately owned manufacturing business
• Direct access to leadership and meaningful influence on the business

Candidates must be legally authorized to work in Canada. Only candidates selected to move forward in the hiring process will be contacted.