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Conduct Resolution Officer - 19202
Edmonton, AB T5B 1T1 CA | Work from home flexibility TELECOMMUTE CA
Job Description
Your support is pivotal to the investigation process, ensuring alignment with the requirements of the Health Professions Act. Embrace the flexibility of a hybrid work arrangement, adding an extra layer of appeal for those seeking dynamic and modern work experience. Your efforts will directly impact public trust, maintain professional standards, and contribute to the overall excellence of chiropractic practice in the province. This candidate MUST live in Alberta.
Conduct Resolution Officer responsibilities:
- Handle incoming concerns, or inquiries about the complaint process.
- Provide resolution when possible.
- Analyze written complaints to identify main concerns and assess if they meet legislative criteria.
- Be knowledgeable about the college's standards, code of ethics, legislation, and complaints resolution process.
- Analyze written complaints to identify main concerns and assess if they meet legislative criteria.
- Initiate dialogue with complainants to gather additional details.
- Review the regulated member's conduct history and create accurate case files.
- Document and track all communication with complainants, regulated members, and other stakeholders.
- Send letters to complainants and regulated members as directed by CD, ensuring privacy standards are met.
- Monitor complaint cases for progress, consistency, and timely resolution.
- Diarize files for follow-up and maintain a database for efficient investigation support.
- Prepare correspondence, contact parties, and monitor signed agreements.
- Close files upon completion, updating the database, entering closing codes, and following CD instructions.
- Stay informed about industry standards and best practices related to operational due diligence and regulatory matters.
- Develop and maintain expertise in the Health Professions Act, Chiropractors Profession Regulation, Code of Ethics, Standards of Practice, and other relevant legislation.
- Liaise with finance department regarding development of payment plans per decision orders.
- Follow up and track necessary matters when files are returned from the Complaint Review Committee (CRC).
- Completion of a relevant post-secondary degree; and/or an equivalent combination of experience/coursework
- Experience or training in motivational interviewing would be considered an asset.
- Experience in regulation of health or other professions would be considered an asset.
- Experience in preparation of high-quality reports and correspondence
- Ability to understand, interpret and apply legislation.
- An understanding of and previous experience with the Health Professions Act is a strong asset
- Strong verbal and written communication
- Proficient working knowledge of Microsoft Office365 applications (Word, Excel, PowerPoint) and database file management.
- Excellent communication skills, both written and verbal, including the ability to compose correspondence and proofread relevant materials for accuracy and content.
- Lives in Alberta
- Annual salary of $72,000 - $85,000 based on previous experience.
- Inclusive culture and opportunities for growth
- Hybrid or remote work model
- Opportunities for professional development
- 100% employer paid competitive health and dental package and Employee Assistance Program
- RRSP contribution program (after one year)
- Three weeks’ vacation
- Extremely generous extra time off
- Regular social events & snack program
- Free parking onsite
- Pet friendly office
Meet Your Recruiter
Patti Babyn
RPR, Senior Recruitment Consultant
HR & Senior Office Personnel
Specializing in Human Resources, Executive Assistant, and Senior Office Personnel placements across Canada, Patti has over 15 years of national and global recruitment experience. She brings a wealth of expertise in interviewing, placement and collaboration, giving her clients the benefit of impeccable matches. She was also a business owner and managed a sales team for nine years, so she brings practical insights that drive success for her clients.
Patti’s thoughtful questions probe deep into the needs of each client, allowing her to pinpoint the best talent for the role from her vast network of qualified candidates. She is equally enthusiastic with candidates. Knowing that what she does changes lives, she provides insightful advice. With a heartfelt commitment to helping others, she situates candidates in positions where they will succeed. She has a degree and background in social work, where she honed keen communication and assessment skills. Passionate about cultivating long-lasting relationships with both clients and candidates, she is an ongoing resource for those she partners with.
Patti is a wife and mother, and outside of the office enjoys camping, hiking, cycling and volunteering. She is also a part-time makeup artist and takes pride in helping woman look and feel their best!