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Branch Manager
Job Description
They are looking to add an Operations Manager who can lead daily operations, build strong customer relationships, support revenue growth, and create a positive, accountable branch culture.
This is an excellent opportunity for a hands-on leader who enjoys developing people, improving processes, managing branch performance, and working closely with customers in a technical service environment.
Operations Manager Responsibilities:
- Lead day-to-day branch operations, including customer service, operations, warehouse activity, equipment flow, and team performance
- Build and maintain strong relationships with commercial and industrial clients in the local market
- Support revenue growth through customer engagement, service excellence, and strong operational execution
- Oversee branch financial performance, including revenue, margin, costs, and overall P&L accountability
- Manage operational KPIs while improving processes, efficiency, asset utilization, and service quality
- Ensure equipment, products, and services are delivered accurately, safely, and on time
- Handle escalated customer concerns with professionalism and urgency
- Develop and implement local business plans to support branch growth and customer retention
- Collaborate with senior leadership on budgets, sales targets, staffing, and operational priorities
- Ensure compliance with company policies, HR standards, health and safety requirements, and local regulations
- Promote a positive, respectful, and accountable workplace culture
- Coach, mentor, and develop branch employees while setting clear expectations for performance
- 3+ years of management experience in a branch, operations, service, equipment, industrial, logistics, or technical environment
- Strong customer service and client relationship management experience
- Experience managing revenue, costs, budgets, margins, or full P&L
- Proven ability to lead teams, set expectations, and hold people accountable in a professional way
- Strong operational discipline and comfort working with KPIs
- Experience improving processes, service levels, safety, and team performance
- Excellent written and verbal communication skills
- A calm, mature, hands-on leadership style
- Experience in equipment, industrial services, environmental services, construction services, logistics, or rental would be considered an asset
- Multi-site or larger branch experience would be considered an asset
- Competitive compensation, expected in the range of $110,000 to $115,000 plus bonuses.
- Comprehensive benefits package
- Opportunity to lead and coach a branch team
- Long-term growth opportunities with an established organization.
- Opportunity to work for an industry leader committed to providing high-quality products and services
Meet Your Recruiter
Danielle Bragge
Managing Director & Co-Founder
Recruiting Specialty: Operations & Engineering
Danielle has had a rewarding career of over 30 years of recruiting in Canada and South Africa, including co-founding The Headhunters in 2009. Drawing on this extensive recruitment experience and managing the operations of her own businesses, she specializes in the placement of operations and engineering professionals. Focusing on senior-level searches, she has recruited coast-to-coast across a variety of industries, including manufacturing, energy, technology and construction.
Danielle’s business achievements are predicated on people, since she understands profoundly that companies are successful because of the individuals they hire and the leadership they cultivate. She partners with her clients to resolve critical vacancies, and with her highly consultative approach, helps them develop long-term human capital strategies to drive growth and sustainability.
Rising quickly during her early career through the ranks of Fortune 500 and Deloitte Best Managed companies in various management roles, Danielle was previously named one of the Top 100 Women in Business in Alberta. A mother of five, she strongly believes in balancing family, work and service to the community. In keeping with that spirit, she and her family run a not-for-profit organization called Saving the Hungry, leading teams to support community projects in developing countries.