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Branch Manager
Job Description
We are looking for a Branch Manager for global leader in the property damage restoration industry. This is a high-impact builder role with substantial autonomy. You will lead the Mississauga branch, focusing on aggressive business development, team scaling as revenue grows, operational excellence, and P&L ownership.
You will build strong relationships with insurance professionals and other key clients in the GTA while contributing to our wider regional growth strategy. High performers in this role will have clear pathways for promotion to higher-level leadership positions (e.g., Regional or Multi-Branch oversight) as the GTA operations expand.
Branch Manager Responsibilities
Business Development & Market Growth:
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You will build strong relationships with insurance professionals and other key clients in the GTA while contributing to our wider regional growth strategy. High performers in this role will have clear pathways for promotion to higher-level leadership positions (e.g., Regional or Multi-Branch oversight) as the GTA operations expand.
Branch Manager Responsibilities
Business Development & Market Growth:
- Drive proactive business development to secure new and repeat work from insurance adjusters, carriers, property managers, real estate professionals, brokers, and commercial clients across the GTA.
- Build and nurture long-term strategic relationships that fuel consistent revenue growth.
- Represent the company at industry events, networking functions, and community activities to increase market visibility and share.
- Contribute insights to the broader GTA growth strategy and support regional initiatives.
- Recruit, hire, onboard, train, coach, and develop a high-performing team (Project Managers/Estimators, Restoration Technicians, Administrative staff) in alignment with growing business demand.
- Scale the team effectively as sales and project volume increase, ensuring the right talent is in place to maintain quality and service levels.
- Foster a culture of accountability, safety, collaboration, continuous improvement, and customer-centric service.
- Conduct performance reviews, provide ongoing development opportunities, and build clear career paths within the expanding GTA operations.
- Oversee end-to-end restoration operations, including emergency response/mitigation, drying, cleaning, reconstruction, and project closeout for residential and commercial properties.
- Optimize workflows, resource allocation, scheduling, and job execution using the existing depot infrastructure to deliver projects on time, on budget, and to the highest standards.
- Monitor and improve key metrics related to cycle times, job profitability, customer satisfaction, and operational efficiency.
- Take full responsibility for branch Profit & Loss (P&L), including revenue growth, margin management, cost control, forecasting, and budgeting.
- Ensure accurate estimating, job costing, invoicing, and accounts receivable management to support healthy cash flow.
- Prepare regular performance reports with actionable insights for senior leadership
- Maintain the highest standards of quality in line with IICRC guidelines, company policies, WSIB, Ontario health & safety regulations, and client expectations.
- Champion a strong safety culture through training, audits, and proactive risk management.
- Manage client communications, feedback, and escalations to achieve excellent satisfaction scores.
- 5–7+ years of progressive experience in property damage restoration (or closely related field), with at least 3 years in leadership or senior project management roles.
- Strong track record in business development/sales within the restoration or service industry and success scaling teams in response to growth.
- Demonstrated P&L management experience and financial acumen.
- Deep operational knowledge of water mitigation, fire/smoke restoration, mold remediation, and reconstruction processes.
- Excellent leadership, communication, negotiation, and relationship-building skills.
- IICRC certifications (e.g., WRT and at least one additional relevant certification such as ASD, FSRT, or AMRT) or the ability to obtain them quickly.
- Proficiency with industry software (Xactimate/XactAnalysis preferred), Microsoft Office, and job management tools.
- Experience or established relationships in the GTA/Ontario insurance restoration market.
- Proven success in scaling operations or contributing to multi-location/regional growth.
- Post-secondary education in Business, Construction Management, or a related field.
- Competitive base salary plus a robust performance-based incentive/bonus program tied to revenue growth, profitability, team scaling success, and overall branch performance.
- Comprehensive benefits (extended health/dental/vision, RRSP matching, life/disability insurance, EAP).
- Company vehicle or vehicle allowance.
- Clear career progression opportunities within our GTA-wide growth strategy, including potential advancement to senior/regional leadership roles.
- Support for professional development and additional certifications.
- A collaborative environment with the resources of an established operation and the excitement of building something significant in a major market.
- Paid time off and other standard benefits.
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Meet Your Recruiter
Barry Milne
CPA, CGA, Principal
Recruiting Specialty: Senior HR, Finance, Executive Search
Drawing on over a decade of senior recruitment experience, Barry specializes in placing top talent in senior finance, human resources and executive search. His passion to stay on the cutting edge of business development leads him to exceptional candidates who drive his clients’ organizations toward new heights. A professional accountant with more than 20 years in senior leadership positions, Barry knows exactly who his clients need to build strong teams and propel their organizations forward.
Barry partners with his clients with a highly consultative approach to help them develop long-term human capital strategies to drive growth and sustainability. He purposefully places candidates in positions where they are bound to succeed. Frequently, satisfied candidates refer others to Barry because of the rewarding experience they had with him.
Barry is a member of CPA Manitoba and has served on the boards and audit committees of a number of public and private companies. In his free time, Barry enjoys adventure travel with his family, mountain hiking, stand-up paddling, great food and wine with friends and watching a good movie.