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Bilingual Branch Manager - 19376
Job Description
Located just about 10 km south of downtown Ottawa, this branch serves a mix of clients and plays a key role in the company’s regional operations.
This is a hands-on leadership opportunity, ideal for someone with 2+ years of management experience who’s looking to step into a larger organization while still overseeing a smaller, high-potential branch. If you're customer-focused, proactive, and ready to take full ownership of branch performance, this could be the next exciting step in your career.
With a current team of five, this role requires a leader who can drive customer relationships, coach staff, and ensure operational excellence.
Branch Manager Responsibilities:
- Lead daily operations of the branch, overseeing customer service, technical service, and logistics.
- Develop strong relationships with new and existing clients in and around Ottawa.
- Act as the face of the branch, representing the company in both English and French-speaking markets.
- Drive accountability and performance through coaching, metrics, and hands-on support
- Ensure high service quality, follow-through on client requests, and timely resolution of technical issues
- Support recruitment, onboarding, and development of team members
- Track and improve key performance indicators (KPIs) related to revenue, customer satisfaction, and operational efficiency
- Maintain the branch environment, ensuring it reflects the company's professional standards
- Fluency in both English and French is essential
- Previous experience in branch or operations management, preferably in industrial equipment technical distribution, or a similar industry.
- Strong client-facing skills with the ability to build rapport and trust across a diverse customer base
- Proven ability to lead small teams and manage all aspects of branch operations
- Technically inclined or comfortable working alongside technical products and services
- Highly organized, proactive, and capable of working with minimal oversight
- Comfortable using spreadsheets, CRM systems, and reporting tools
- Hands-on leader who enjoys wearing multiple hats in a small, entrepreneurial environment
- Salary between $90,000 to $100,000 per annum.
- Comprehensive benefits package
- Opportunity for growth in a North American company.
Meet Your Recruiter
Danielle Bragge
Managing Director & Co-Founder
Recruiting Specialty: Operations & Engineering
Danielle has had a rewarding career of over 30 years of recruiting in Canada and South Africa, including co-founding The Headhunters in 2009. Drawing on this extensive recruitment experience and managing the operations of her own businesses, she specializes in the placement of operations and engineering professionals. Focusing on senior-level searches, she has recruited coast-to-coast across a variety of industries, including manufacturing, energy, technology and construction.
Danielle’s business achievements are predicated on people, since she understands profoundly that companies are successful because of the individuals they hire and the leadership they cultivate. She partners with her clients to resolve critical vacancies, and with her highly consultative approach, helps them develop long-term human capital strategies to drive growth and sustainability.
Rising quickly during her early career through the ranks of Fortune 500 and Deloitte Best Managed companies in various management roles, Danielle was previously named one of the Top 100 Women in Business in Alberta. A mother of five, she strongly believes in balancing family, work and service to the community. In keeping with that spirit, she and her family run a not-for-profit organization called Saving the Hungry, leading teams to support community projects in developing countries.