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Administrative Assistant -19323
Vancouver, BC V6B 2S2 CA | Work from home flexibility TELECOMMUTE CA
Job Description
We’re seeking an Administrative Assistant with a background in insurance to support the operations of a growing insurance organization based in Vancouver, British Columbia. This is a hybrid opportunity.
Our client is modernizing the insurance experience in Canada by merging excellent service with tech-forward solutions. Join a collaborative and fast-paced environment where professional growth and team support are highly valued. The Administrative Assistant will play a key role in both client support and internal operations, offering the opportunity to expand industry knowledge while contributing to a high-performing team.
Administrative Assistant Responsibilities:
- Answer and route phone calls using a digital phone system
- Handle incoming and outgoing mail, including scanning and organizing documentation.
- Monitor general office email inboxes and respond or escalate as appropriate
- Process customer payments and assist with deposit preparation
- Generate and distribute Certificates of Insurance (COIs)
- Maintain accurate and up-to-date policy and client records
- Provide administrative support to brokers, including drafting correspondence and managing follow-ups
- Stay current with insurance products, industry developments, and compliance requirements
- Ensure digital filing systems and client communications are well-organized
- Help foster a positive and team-oriented workplace culture
Qualifications:
- 1+ year of experience in the insurance industry (commercial or personal lines)
- 1+ year of experience in an administrative or support role
- Valid General Insurance Level 1 Licence in British Columbia
- Strong interpersonal and communication skills with a focus on customer service
- Experience using Microsoft Office 365 and EPIC or other brokerage management systems
- Detail-oriented with the ability to prioritize and manage multiple tasks
- Team player with a proactive approach to learning and problem-solving
- Post-secondary education or equivalent professional experience preferred
- The discussed pay range is 45,000- 52,000Â dollars per year depending on experience
- Work from home capability 2-3 days per week
Meet Your Recruiter
Deena Abramson
Recruitment Consultant
Office Personnel
Specializing in the placement of office personnel, Deena has over 8 years of success recruiting exceptional candidates for administrative and customer service roles. Beginning her career at a recruitment firm in Boston, she quickly advanced into leadership roles, overseeing a team of five direct reports while consistently managing a full desk of permanent and temporary roles.
Deena's recruitment philosophy is defined by her ability to move quickly and efficiently, matching clients with ideal candidates through her organized approach and strong communication skills. She is particularly passionate about building meaningful relationships, taking a personalized approach that ensures the right fit for everyone involved. Her goal-oriented mindset and commitment to transparency set her apart, as she carefully prepares candidates for interviews and provides honest, market-informed guidance about potential opportunities.
A recent transplant to Vancouver, Deena is an avid outdoor enthusiast who loves running and hiking, and has completed an 800km backpacking trip along the Colorado Trail. When not exploring the outdoors, she enjoys the company of her two cats with tea-themed names, Earl and Oolong.